Josh, like myself, is a Canadian and bets through HPI. Josh, unlike myself, bets a reasonable amount of money.77k wagered so far this year, and I just got my first "rebate" from my ADW. Thanks @hpi pic.twitter.com/T7Gs8peFRt— Joshua (@Barbaro1420) August 26, 2015
At this point in the year, Josh is wagering about $2,300/week. At this point in the year, I have maybe bet $2,500. Maybe a bit more. I'm not sure.
Josh got a nice HPI pen from a customer service rep. I have gotten two nice HPI pens from Grand River Raceway this summer. I lost them both, but that's beyond the point.
If Josh wants a rebate from HPI, based on his weekly average of $2,300, he's at best eligible for a 0.5% rebate. If he lived in Ontario or British Columbia, he could get 0.75% on his province's product.
That's one of the biggest head scratchers in racing, to me. How can a customer worth about $110,000 in handle/year get barely any more respect than a customer worth $5,000 (or less.)? I'm not sure what a customer in racing has to do to be treated well by a track/ADW, but it seems to be quite a bit.